Return & Exchange Policy

At My Store, your satisfaction is our top priority. We want you to shop with complete confidence, knowing that we stand behind every product we sell.

Return Window

We accept returns within 1 year (365 days) of the date the item is received — one of the most generous return windows in the industry.

Eligibility

• Items must be undamaged and unused to be eligible for return.
• Items with quality defects or damage are eligible for a full refund, including both outbound and return shipping fees covered by us at no cost to you.
• Returns due to personal preference (no quality issue) are accepted; however, return shipping costs are the customer's responsibility.

Cancellation & Refunds

Orders that have not yet shipped can be cancelled and will be refunded in full within 24 hours of the cancellation request. Refunds are processed back to your original payment method.

Custom & Personalized Orders

• Custom or personalized orders that have not yet shipped are eligible for a 60% refund.
• Once a custom order has shipped, it is non-refundable due to its personalized nature.

How to Initiate a Return

1. Contact our support team at now.zone0x@icloud.com with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days.
3. Upon approval, we will provide the return address and detailed instructions.
4. Once we receive and inspect the returned item, your refund will be processed promptly.

Exchange Policy

We're happy to exchange items for a different size, color, or product of equal value. Please contact us to arrange an exchange, and we'll guide you through the process.

Contact Us

Have questions about your return or exchange? Reach out to us anytime:

📧 now.zone0x@icloud.com

We're here to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing My Store!